Help, I can’t log in!
If you’ve forgotten your username or password, please follow these instructions. Alternatively, call us during office hours.
When do I renew my membership?
That depends on the type of membership you hold, which is shown on the front of your Membership card.
If you are a Subscribing Member with a continuous subscription, your renewal is due on 1 August each year. Log in the Membership website or give us a call to check your current status. Statements are posted annually.
If you are a Visiting Member, your renewal is due one year after your last renewal. You will receive an email reminder from us some weeks before your Membership is due to expire or you can renew online.
Can I attend every lecture listed in the weekly Events List?
All AA Public Programme lectures are open to all Members. Course lectures (such as those that appear in the Diary section) are for AA students only. Some Open Unit lectures are for students only – these are clearly marked as such on the website and in Events List
Occasionally, lectures may be ticketed – this will be clearly stated in the weekly Events List in advance of the lecture, and details will be given on how to obtain tickets. Ticketed lectures are normally free to Members.
Can I bring my children to private views?Members are welcome to bring other family members to private views and non-ticketed events; we ask all visitors to be mindful of the needs of other users.
Can I lend my card to someone else if I can’t attend an event?
Members are welcome to bring guests to accompany them on visits to the AA but we ask members not to give their card to anyone else to use. The cards are not transferable.
How do I organise a Members’ event?
If you have ideas for Members’ events, would like to lead a tour or visit, or wish to volunteer to help with events, please contact Joanne McCluskey, Membership Events Coordinator, on +44 (0)20 7887 4034 or email her at firstname.lastname@example.org
How many books can I borrow from the AA Library?
Subscribing Members who have given a UK address can borrow up to eight books at a time. Visiting Members can only use the library as reference and cannot borrow books.
As a Subscribing AA Member how can I use the library when I live abroad?
Subscribing AA Members have access to library online resources, including full-text online journals and ebooks, except for JSTOR and the Construction Information Service (IHS). Off-site access is available via an Athens account which must be requested from the library.
How much does it cost to print or photocopy?
Printing costs 15p per A4 page (colour or black & white).
Photocopying costs 5p per page, regardless of size.
I am a Visiting Member and requests on the library catalogue aren’t working.
Only subscribing members are able to make requests via the library catalogue. Please email the library with any requests: email@example.com.
Can I use the Computer Room or the Workshop?
Use of the School’s facilities – Computer Room, Workshops, Photographic Studio etc – is strictly reserved for AA students and staff.
I haven’t received my Membership card, what do I do?
If you haven’t yet sent us a passport photograph for your Membership card, please do so – the easiest way is to email a photo to firstname.lastname@example.org. Your card will be issued straight away and posted to you. Alternatively, you can have your photo taken and pick up your card in person during office hours at the AA Membership Office. If you have paid for your membership and sent us a photo, your card should arrive in less than 14 days. Please contact us if it doesn’t arrive.
How do I credit my Membership card to pay for services at the AA?
The Membership card that gives you access to the AA premises in Bedford Square can also be used as a cash card within the AA. You can pay for food and drinks, use the photocopiers in the Library and purchase books or materials from the AA shops.
You can credit your card at one of three paypoints available at the AA (ask for directions at Reception).
I’ve lost my Membership card, what should I do?
Please call the Membership office on +44 (0)20 7887 4076 or email email@example.com. The fee for a replacement Membership card is £10.00.
Stolen cards must be reported to the police and can be re-issued for free – a police reference number will be required.
I have a Joint Membership – what are the benefits for the second Member?
If you have purchased a Guest card, your guest can access the same services as you do – AA Library and Photo Library, Members’ Events, ticketed AA Lectures etc. You will receive one set of each mailing and one copy of each membership publication to share.
How do I set up my laptop to connect to the wireless internet at the AA?
Please ensure that you follow every step carefully. You will need your membership login and password (the same that you use to access the Members website) in order to access the wireless system.