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Membership Manager (Full Time)
Job Title: Membership Manager (Full Time)
Reports to: Head of Membership
Department: Development & External Engagement: Membership and Alumni Office
The Architectural Association (AA) was founded in 1847 as a public forum and learned society, with a mission to promote and afford facilities for the study of architecture for the public benefit. Its sphere of influence is truly international; the AA has ca. 7,000 members associated worldwide and it runs a leading school of architecture whose alumni include highly acclaimed architects of the late 20th and 21st century, such as Rem Koolhaas, Sir Nicholas Grimshaw, Dame Zaha Hadid and Lord Richard Rogers.
The AA is a stimulating, creative and forward-looking organisation, with an impressive history and an exciting future. A Development and External Engagement Office has been established to lead the organisation’s fundraising, membership, alumni relations and external engagement, and the Membership Manager position will play a crucial role in developing and delivering new programmes and ambitions for the organisation.
This is an exciting opportunity for an experienced professional to make a real difference by joining a growing team in an internationally renowned and respected Architectural Institution.
PURPOSE OF THE ROLE:
Working closely with the Head of Membership, you will lead on all aspects of the planning, administration and delivery of the membership programme, with day-to-day responsibility for ensuring that enquiries, registrations and payments are processed in a professional and timely manner. You will have a key role in bringing improved efficiency, effectiveness and growth within a long-established membership provision and improving international engagement with members and alumni. You will report on and deliver targets in support of departmental and organisation-wide strategic goals, and as the AA begins to develop an Alumni programme, you will play a role in its shape and delivery.
£30,000-£35,000 depending on experience
Main Duties and Responsibilities:
- Oversee the processing of membership applications and resignations, including Staff, Students and Visiting School participants, and manage the associated correspondence, issuing of login details and welcome packs.
- Oversee the processing of membership payments by Direct Debit, Standing Order, Credit Card, Cheque, Cash and Web, and reconcile subscription income on a daily, monthly and yearly basis.
- Maintain Member and Alumni records on the AA database, update contact details for other non-Member categories, and manage routine data reports and cleaning procedures.
- Liaise with the Database Administrator, Head of Digital Platforms (website), Data Protection Officer and Development & Research Officer on continued improvements and upkeep of database and other administration systems, to streamline processes and for good practice.
- Collaborate with relevant departments across the School to aid smooth transition/share of data at key times of the year, in particular Registration and Graduation.
- Manage queries, complaints and enquiries from members professionally and diligently.
- Oversee the issuing of new and replacement access cards for Members including Staff and Students, and the associated rights to benefits including the Library.
- Play an active role in promoting AA Membership and Alumni engagement through various means, working closely with the Head of Membership to achieve set growth and income targets.
- Improve efficiency and effectiveness, and increase membership numbers and income, delivering on KPIs.
- Promote and process Gift Aid associated with membership subscriptions.
- Work with the Events and Communications Manager to identify and segment our audiences, improve mailing preferences, and coordinate data for events.
- Supervise the work of the Membership & Alumni Assistant as and when required (not line manager).
- Engage and collaborate with the wider Development and External Engagement Team to ensure coordination of administrative processes and systems.
- Assist and support the wide range of activities undertaken within the department, including communications, fundraising and events at evening and weekend as required.
- Ensure delivery of targets and KPIs.
Person Specification, Knowledge, Skills and ExperienceESSENTIAL
- Educated to degree level or equivalent
- Considerable experience in a similar capacity within a membership environment
- The ability to think strategically and creatively
- Enthusiastic, self-motivated, articulate and confident
- Excellent written and oral communication skills
- Experience of training others and sharing knowledge
- High proficiency with word processing, spreadsheet and presentation software packages (Microsoft Office) and databases
- Knowledge of, and experience, in managing personal data through effective use of a CRM system and a thorough understanding of Data Protection
- Excellent organisational skills, initiative and particular attention to detail
- Excellent networking skills with the ability to instigate and manage relationships with a range of contacts at all levels
- Ability to work under pressure, meet tight deadlines and manage competing priorities on own initiative
- Teamwork and collaborative working style
- Willingness and ability to work out of core office hours, as required, to support events and other activities in evenings and at weekends
- Relevant qualifications (e.g. in administration, marketing, databases, etc.)
- Experience of working within Alumni Relations or Development
- Experience of working within the Art, Higher Education or Charity Sector
- Experience of working in a small team, with an understanding of the need to be flexible and adaptable, and the ability to respond swiftly to opportunities
- Knowledge of architecture and design would be an advantage
The Architectural Association School of Architecture aims to create conditions that ensure staff and students are treated solely on the basis of their merits, abilities and potential, regardless of their gender, race, religious/political beliefs, ethnic or national origin, disability, family background, age, sexual orientation, or other irrelevant distinction.